Help Centre

Yes, we are a fully registered entity. We maintain strategic collaborations with security agencies to ensure that our platform remains a safe zone for honest business. 

On other platforms, you pay and “hope” for the best. On KolaboFort:

1. Every vendor is KYC-verified.
2. Money is held in Escrow (we don’t pay the vendor until you are happy).
3. We have a Dispute Resolution team to fight for you if things go wrong. 

Anyone can use KolaboFort:

• Individuals looking to buy products or services
• Freelancers and professionals offering services
• Businesses and vendors selling products or digital services 

Creating a user account and browsing the marketplace is free. Certain actions—such as becoming a vendor, or listing many services—may involve fees. 

KolaboFort uses identity verification (KYC), reviews and ratings, secure payments, and an escrow-style payment system to protect both buyers and vendors. 

Simply sign up using your email address or supported login methods, complete your profile, and verify your email to start using KolaboFort. 

Yes. Verification helps maintain trust on the platform and may be required to access certain features, especially vendor-related tools and withdrawals. 

You only need one KolaboFort account. The same account can be used to buy services and, once verified, sell as a vendor. 

Use the “Forgot Password” option on the login page and follow the instructions to reset your password securely. 

You can browse categories, search by keywords, or explore featured vendors and listings on the marketplace. 

All our vendors are veirifed against their NIN and phone number. You can also read real reviews from previous clients on their profile.

Yes. KolaboFort allows users to post custom requests with details and a budget. Vendors can then place bids with their proposals for you to review and choose from. 

Payments are made through KolaboFort and held securely until the service is delivered or the product is confirmed. This protects both you and the vendor. If the vendor doesn’t show up, the money is refunded. 

Do not click “Confirm Completion.” Instead, hit the Dispute button. Our team will review your chat logs and proof of work to ensure a fair resolution or a refund.

While we verify IDs, we always recommend following our “Safety Briefing”: confirm the vendor’s face matches their profile picture and ensure the job is logged in the KolaboFort chat for tracking. 

Yes. After a transaction is completed, you can leave a rating and review to help other users make informed decisions. 

Freelancers, professionals, creatives, service providers, and businesses can apply to become vendors, subject to approval and verification. 

1. Create a KolaboFort account
2. Complete identity verification (KYC Verification)
3. Purchase the Vendor Access Permit
4. Set up your vendor profile
5. Submit listings 

Once you’ve successfully submit a listing you have become a vendor on KolaboFort.

The Vendor Permit is a digital product that grants access to vendor features on KolaboFort. The permit fee filters out “unserious” people and scammers. It covers the cost of your background verification and gives you access to a premium pool of clients who are ready to pay for quality work.

To protect our community. Verified vendors earn 300% more trust than unverified ones. It also protects you because it shows you are a serious professional, making clients less likely to try and cheat you.

Trust is visual. Clients feel much safer hiring someone they can identify. It prevents confusion during physical meetups and significantly increases your booking rate.

Yes. Vendors can list physical products, digital products, rentals, and services, depending on platform policies and category guidelines. 

Yes. KolaboFort provides two (2) free listings. Subsequent listings are charged based on the number of listings as packages.

With our Escrow system, you never have to “beg” for balance. Before you even start work, the client must fund the Escrow. Once you finish a good job, the money is already there waiting for you.

Once a transaction is completed and confirmed, funds are released to your KolaboFort wallet. You can withdraw earnings using using the request withdrawal feature on your dashboard. 

If you have provided the service as agreed in the chat, KolaboFort will release the funds to you even if the client is being difficult. Our dispute team uses your “Proof of Work” to protect your hustle. 

KolaboFort will review communication, delivery proof, and transaction details. Funds remain secured until the issue is resolved fairly. 

The KolaboFort Business Directory is a free listing feature that allows local businesses to gain online exposure on the KolaboFort platform. It helps customers discover businesses, view their profiles, and contact them easily.  

The directory is designed for:

• Local businesses
• Small and medium-sized enterprises (SMEs)
• Service providers with a physical or local presence

Businesses do not need to sell products on the marketplace to appear in the directory. 

Yes! Basic listing is 100% free. You can add your business name, category, and basic contact details so that customers searching on KolaboFort (and Google) can find you.

Free business listings include:

• Business name and category
• Basic location information
• Limited business description
• Basic contact information
• Public visibility in the directory 

To list a business for free, click on the “Enroll a Business” tab on the top menu and provide the basic details of your business in the provided for. After submitting, our team would list your business and it will appear in the directory.

To have full control of the business listing and add more information, you can claim the business with a one-time fee.

Absolutely. If you own multiple businesses (e.g., a laundry service and a catering business), you can create separate listings for each to maximize your reach. 

• Directory Listing: Primarily for online exposure. Customers find you and contact you directly. It’s like a digital billboard.
• Vendor: For those who want to use the KolaboFort Escrow system to get paid securely within the marketplace. 

However, you would need to complete your KYC verification and purchase the Vendor Access Permit to have access to these features or list your business directly.

Yes. You can:

• Have a business(es) listed in the business directory
• Claim the business(es)
• Be a vendor and sell services/products on the KolaboFort markeplace. 

If your business is already listed or you want to unlock its full potential, you can “Claim” it for a small, one-time payment fee. This proves you are the rightful owner and gives you administrative control over the business listing. It unlocks additional features and customization options. 

A claimed listing transforms your basic entry into a powerful marketing tool:

• Verified Badge: Instant trust for potential customers.
• Full Gallery: Upload high-quality photos of your products or workspace.
• Direct Leads: Customers can message or call you directly from the page.
• Priority Ranking: Claimed businesses appear at the top of search results.
• Social Links: Link your Instagram, WhatsApp, and website directly.
• Customer Reviews: Enable and manage reviews to build your online reputation. 

No. Unlike other platforms that charge monthly subscriptions, the fee to claim your business is a one-time payment. Once you’ve claimed it and passed verification, the listing is yours.

No. Claiming is optional. Unclaimed listings remain visible but have limited features and cannot be fully managed by the business owner. 

When claiming a business, KolaboFort may require:

• Account verification
• Proof of ownership or association
• Contact verification

This helps protect customers and prevent false claims. 

KolaboFort has checks in place to reduce fraudulent claims. If your business was claimed incorrectly, you can contact support for review. 

For free listings, you will see basic contact info on the listing page. For Claimed/Verified businesses, you can use the “Call” or “Message” buttons directly on their page for a faster response.

Only businesses with the Verified Badge have been vetted. We always recommend looking for the badge before making commitments. For the highest level of safety, check if the business is also registered as a KolaboFort Vendor.

Yes! Sharing your experience helps the community. You can leave ratings and comments on any business profile to help others make informed decisions. 

We accept all major Nigerian debit cards, bank transfers, and specialized secure payment gateways.

Yes. All payments are processed securely and protected through KolaboFort’s escrow-style system. 

No. Any applicable fees or commissions are clearly stated before you complete a transaction. 

Once a client confirms the job is done, the funds are released to your wallet. You can request a withdrawal from your wallet if your money is upto NGN10,000 and the funds would be sent to the provided account details. Our payment processing is done every 2nd and 16th of the month. Please ensure that the account name matches the name with your KolaboFort account.

Your privacy is critical. We use bank-grade encryption to protect your data. However, we reserve the right to share data with security agencies in cases of proven criminal activity or fraud. 

You can report issues directly from your dashboard or contact KolaboFort support through the help center. 

Go to your Order Dashboard, select the transaction, and click “Open Dispute.” You will be asked to provide evidence (screenshots of chats, photos of work, etc.).

We only remove reviews that are proven to be false, defamatory, or part of an extortion attempt. Honest feedback—even if it’s 1-star—stays to keep the marketplace transparent. 

Resolution time varies based on complexity, but KolaboFort aims to resolve disputes as quickly and fairly as possible for both the vendor and the client.

Yes. Certain products and services are not allowed on KolaboFort. Vendors must comply with platform rules and local laws. 

Yes. Certain products and services are not allowed on KolaboFort. Vendors must comply with platform rules and local laws. 

Yes. Certain products and services are not allowed on KolaboFort. Vendors must comply with platform rules and local laws. 

Yes. Certain products and services are not allowed on KolaboFort. Vendors must comply with platform rules and local laws. 

Yes. Certain products and services are not allowed on KolaboFort. Vendors must comply with platform rules and local laws. 

Yes. Certain products and services are not allowed on KolaboFort. Vendors must comply with platform rules and local laws. 

Yes. Certain products and services are not allowed on KolaboFort. Vendors must comply with platform rules and local laws. 

Yes. Certain products and services are not allowed on KolaboFort. Vendors must comply with platform rules and local laws. 

Yes. Certain products and services are not allowed on KolaboFort. Vendors must comply with platform rules and local laws. 

Yes. Accounts that violate KolaboFort’s terms, policies, or engage in fraudulent activity may be suspended or permanently removed. 

All legal documents are available on the KolaboFort website and should be reviewed before using the platform. Follow these links for our Terms of Use and Privacy Policy .