This Privacy Policy explains how we process ‘personal data’ about our platform “Users”. We will review this policy regularly, and we may update it from time to time.

Our Privacy Obligations

KolaboFort.com (“KolaboFort “) is governed by the Nigeria Data Protection Commission (NDPC). The NDPC regulate how personal information is handled by KolaboFort.com.

‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable. KolaboFort’s Privacy Policy applies to personal information collected and/or held by KolaboFort.

The types of personal information we collect and hold

We collect personal information about our users in order provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.

Not all information requested, collected, and processed by us is “Personal Information” as it does not identify you as a specific natural person. This will include majority of “User Generated Content” that you provide us with the intention of sharing with other users. Such “Non-Personal Information” is not covered by this privacy policy. However, as non-personal information may be used in aggregate or be linked with existing personal information; when in this form it will be treated as personal information. As such, this privacy policy will list both types of information for the sake of transparency.

In some situation users may provide us with personal information without us asking for it, or through means not intended for the collection of particular types of information. Whilst we may take reasonable steps to protect this data, the user will have bypassed our systems, processes, and control and thus the information provided will not be governed by this privacy policy.

In some situations users may provide us personal information over platforms that are outside our control; for example through social media or forums. Whilst any information collected by us is governed by this Privacy Policy, the platform by which it was communicated will be governed by its own Privacy Policy.

How we collect personal information

Information that you specifically give us

While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.

We may request, collect, or process the following information:

Account Details – username, password, profile picture.
Contact Details – email address, phone number.
Location Details – physical address, billing address, timezone.
Identity Details – full name, proof of identity (e.g. drivers licence, passport), proof of address (e.g. utility bill), photograph of the user.
Financial Information – credit card details, wire transfer details, payment processor details (e.g. skrill, paypal), tax numbers.
User Generated Content – project descriptions and attachments, bid description, user profiles, user reviews, contest descriptions and attachment, user messages etc.

Information that we collect from others

Users can give permission for us to connect to their account on other platforms to collect personal information. This includes but is not limited to Facebook, LinkedIn, and Google. Information collected will be governed by this Privacy Policy. Users can stop us from collecting data from other platforms by removing our access on the other platform or by contacting our support team.

Users have the ability to invite non-users to our platform by providing contact details such as email address. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of the invite systems.

Your payment provider may transmit information about the payment that we may collect or process.

In some situations, personal information of users may be collected from public sources.

We may collect or process the following information:

Basic Details – username, profile picture.
Contact Details – email address, phone number.
Location Details – Physical Address, billing address, time zone.
Financial Information – payment account details (e.g. PayPal email address and physical address), and wire transfer details.
List of contacts – email provider address book.
User Generated Content – user profile.

Information we collect as you use our service

We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.

In order to deliver certain products or services we may passively collect your GPS coordinates, where available from your device. Most modern devices such as smartphones will display a permission request when our platform requests this data.

When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.

We may collect or process the following information:

Metadata – IP address, computer and connection information, referring web page, standard web log information, language settings, time zone, etc.
Device Information – device identifier, device type, device plugins, hardware capabilities, etc.
Location – GPS position.
Actions – pages viewed, buttons clicked, time spent viewing, search keywords, etc.

Links to other sites

On our website, you will encounter links to third party websites. These links may be from us, or they may appear as content generated by other users. These linked sites are not under our control and thus we are not responsible for their actions. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.

How we use personal information

The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

to provide the service or product you have requested;
to facilitate the creation of a User Contract (see Terms of Service for more information);
to provide technical or other support to you;
to answer enquiries about our services, or to respond to a complaint;
to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
to allow for debugging, testing and otherwise operate our platforms;
to conduct data analysis, research and otherwise build and improve our platforms;
to comply with legal and regulatory obligations;
if otherwise permitted or required by law; or
for other purposes with your consent, unless you withdraw your consent for these purposes.

The ‘lawful processing’ grounds on which we will use personal information about our users are (but are not limited to):

when a user has given consent;
when necessary for the performance of a contract to which the user is party;
processing is necessary for compliance with our legal obligations;
processing is necessary in order to protect the vital interests of our users or of another natural person.
processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.

We use automated decision when helping matching users to jobs. The primary way this occurs is through how we rank users. These rankings are produced by analyzing user generated content, user activity and the outcome of jobs; in this context, user generated content will include reviews that users receive when completing jobs. More information on these ranking guides can be found in our community articles. Automated decision making is also used to recommend potential jobs to our users and as a part of our marketplace security systems.

By signing up with us, you agree to receive messages from us via SMS on marketplace activity, safeguarding measures, identity confirmation, and additional updates. We will never provide your information to third parties for marketing purposes.

When we disclose personal information

Our third party service providers

The personal information of users may be held, transmitted to or processed on our behalf outside Nigeria, including ‘in the cloud’, by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

Our third party service providers include:

Cloud hosting, storage, networking and related providers
SMS providers
Payment service and banking providers
Marketing and analytics providers
Security providers

Third party applications

Through the KolaboFort’s API it is possible for users to grant third party applications access to their KolaboFort account. Depending on the permissions that are granted, these applications may be able to access some personal information or do actions on the users’ behalf. These third party applications are not controlled by us and will be governed by their own privacy policy. Users are able to remove third party applications from access their data through their settings.

Other disclosures and transfers

We may also disclose your personal information to third parties for the following purposes:

if necessary to provide the service or product you have requested;
we receive court orders, subpoenas or other requests for information by law enforcement;
if otherwise permitted or required by law; or
for other purposes with your consent.

Accessing, correcting, or downloading your personal information

You have the right to request access to the personal information KolaboFort holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for no charge. Most personal information can be accessed by logging into your account.

You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support.

Exercising your other rights

You have a number of other rights in relation to the personal data KolaboFort holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to facilitate contracts between users, facilitate payments, and provide protection for the legitimate users of our marketplace – these data uses are protected against the below rights.

You have the right to:

seek human review of automated decision-making or profiling
opt-out of direct marketing, and profiling for marketing
erasure
temporary restriction of processing.

Human review of automated decision making / profiling – In the case of our ranking algorithms, it is not possible to exercise this right as this ranking is a fundamental part of the marketplace that users participate in, opting out would mean not being able to participate in the marketplace. Decisions affecting marketplace security are already reviewed by humans.

Direct marketing and profiling – users can control what emails they receive through their settings page.

Erasure – Most personal information and user generated content cannot be deleted as they are used to support contracts between users, document financial transactions, and are used in providing protecting other legitimate users of the marketplace. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymized from the personal data.

Temporary restriction to processing – under certain circumstances you may exercise this right, in particular if you believe that the personal data we have is not accurate, or you believe that we do not have legitimate grounds for processing your information. In either case you may exercise this right by contacting our customer support services.

Know Your Customer and Identity Verification Policy

What is the Know Your Customer (KYC) program?

KolaboFort’s KYC program ensures a trusted marketplace for all users by confirming customer identity through documentation collection. This helps to prevent fraud, money laundering, and the financing of terrorism.

We believe that KYC is a requirement that ensures a safer and secure online workplace for all KolaboFort’s users. In addition, several of our service providers, such as our payment gateway providers require us to perform certain checks on customer identity.

How do I complete KYC to verify my identity?

You can become Verified by KolaboFort by submitting a valid government-issued ID card, passport photo, recent utility bills and bank accounts or bank statements.

What if the details on my account do not match the name on my ID or documentation?

The details registered on your KolaboFort account must match the name on your documentation. You will be asked to confirm your details during the verification process before submitting them for review.

What happens if I’m not able to pass KYC?

If you are unable to become Verified by KolaboFort, KolaboFort may place an account limitation or suspend your account as a security measure.

Falsifying your identity is a crime. KolaboFort may report users that provide false documentation.

ID Verification

Vendors are encouraged to verify their identity to market themselves to potential Clients as trusted members of our KolaboFort’s community. Users that verify their identity also benefit by receiving faster processing of their payments and faster resolution of account issues and disputes.

Verification may be completed by users at any time, but KolaboFort may also request users verify their identity to uphold our User Agreement.

To become Verified we require you provide:

Proof of identity by submitting a Government-issued photo ID.
Image Verification by submitting a photo of you.
Proof of address by submitting two different copies of a recent utility bill, such as an electric, gas, water or phone bill, or a recent bank statement.

To verify your identity, complete the following steps:

Step 1 – Proof of identity

Confirm your account details are up to date (Go to Profile > Settings > Account Details).
Click the Verify my Identity link from your Account Details page.
Confirm your name and date of birth and upload a color scan of your current government-issued photo ID as Proof of identity (see accepted IDs below).
Enter the ID type, the name on the ID, ID number and expiration date and press Save and Continue.

Step 2 – Keycode Verification

You will be provided with a unique keycode that you will need to write on a piece of paper or you may print it.
If you are writing the code, ensure you write “This keycode is for account verification at KolaboFort ” then the unique code.
Take a photo of you holding the unique keycode and your ID side-by-side as shown in the example.
Ensure that you include your face and that your keycode and ID are clearly visible.
Upload the photo then press Save and Continue.

Step 3 – Proof of address

Confirm your address and enter your preferred contact phone number. If you haven’t already set up a Security Phone Number, you will be sent a unique code to verify this number.
Upload a color scan of two different utility bills or bank statements as proof of residential Address (see accepted documentation below).
Fill in the institutions name, documentation type, and the date it was issued.
Press the Complete. Submit for Review button to have our Verification team review your request.

The KolaboFort Verification Team will review your request. This can take up to 2-3 business days and you will be notified when the review process is complete.

Proof of identity requirements:

We require a color scanned image or digital photo of acceptable government-issued photo identification.

Acceptable forms of Identification:

Passport

National ID card

Additional requirements:

High quality colour scan image or digital photo.
Image dimensions must be 500 x 300 pixels minimum.
Must be currently valid (not expired).
Must include photo, signature, name and date of birth.
Must not be hand written.
Do not crop, adjust colors, or alter the image in any way.
Must be in English or of English character set (such as Spanish, Portuguese, French, Italian or Romanian).
Name on ID must match the name entered in the Verification Centre.
ID number must match the ID number entered in the Verification Centre.

If you have any questions or concerns with these requirements you can contact our customer support team at support@kolabofort.com.